Self-exclusion

Operator-level self-exclusion is activated from inside your account. It applies to the product you choose (Betting or Showdown) for 7 days to 5 years, or permanently, and takes effect immediately upon confirmation. BetStop, the national register, covers all of our products.

Self-exclusion is a free tool that lets you block your own access to wagering with upc0z for a set period or permanently. It is one of several consumer protection measures we provide as a licensed operator under Liquor & Gaming NSW (licence 4597/2024/WB). This page explains how operator-level self-exclusion works, what happens to your account and funds, how an account can be reactivated, and the separate national option, BetStop, available to you.

Want to talk it through with someone? The National Gambling Helpline (Gambling Help Online) is independent of us and picks up on 1800 858 858 at any hour. Calls cost nothing and stay private. For questions about your account or your self-exclusion, contact us at support@upc0z.com.

How operator-level self-exclusion works

Operator-level self-exclusion is activated from inside your account, in the responsible gambling section. Choose the product it applies to (Betting or Showdown), then choose either a temporary period of between 7 days and 5 years (1,825 days), or a permanent exclusion. It takes effect immediately upon confirmation.

The minimum temporary term is 7 days and the maximum is 5 years; you can also choose to exclude permanently. Once confirmed, the exclusion applies immediately. A self-exclusion applies to the product you select: a Betting self-exclusion does not cover Showdown, and a Showdown self-exclusion does not cover Betting. If you want to exclude from both products, apply a self-exclusion to each. You will not be able to place bets, deposit, or access wagering features in the excluded product with upc0z for the duration of the term you select.

Irreversibility

Once confirmed, a self-exclusion cannot be cancelled, shortened, paused or lifted early, by you or by our staff. A permanent self-exclusion cannot be reversed.

This is a deliberate safeguard. Self-exclusion is designed to be a firm commitment, so the irreversible nature of the term protects the decision you have made.

Your balance and pending bets

When your self-exclusion takes effect:

Your account balance is returned to the original source of the funds (for example, the debit card or payment method used to deposit).
Pending bets are settled if the relevant event has already taken place, and voided if the event has not yet taken place.
Any winnings from settled bets are paid back to your original payment source.

Marketing, promotions and subscriptions

Marketing stops automatically. You will not receive promotional emails, SMS, push notifications or other direct marketing from upc0z for the duration of your self-exclusion.

You are excluded from all promotions for the duration of the self-exclusion. Existing subscriptions to offers, bonus programs and promotional communications are suspended, and you cannot opt in to or claim promotions while excluded.

Reactivation at the end of a temporary term

There is no automatic reactivation. When a temporary self-exclusion period ends, your account is not reopened automatically and you cannot simply resume betting. Your account stays locked until you actively request reactivation in writing by emailing support@upc0z.com.

Before we reactivate your account, we check that you are not registered with BetStop and confirm that your identity details are current. Until these checks are completed and we confirm reactivation, your account remains locked.

A permanent self-exclusion cannot be reversed, and the account will not be reactivated.

Family-initiated and third-party requests

We accept third-party self-exclusion requests, including those initiated by a family member or another concerned person, where there is a genuine concern about a person's gambling. These requests are assessed individually and may require supporting information so we can verify the account and act appropriately.

To make a family-initiated or third-party request, contact us at support@upc0z.com or through the Contact Us page. We will explain what information is needed and how the request will be handled, consistent with our privacy and regulatory obligations.

Sharing of self-exclusion information

Where required by law or by our regulatory obligations, we share self-exclusion information with third parties and registers. This may include national or industry self-exclusion registers and relevant authorities. Information is shared only to the extent necessary to give effect to your exclusion and to meet our legal duties.

BetStop — the National Self-exclusion Register

BetStop is the National Self-exclusion Register, administered by the Australian Communications and Media Authority (ACMA). It is separate from, and broader than, operator-level self-exclusion with upc0z. A BetStop registration covers all licensed Australian online and phone wagering services, including all of upc0z's products — Betting and Showdown.

While you are registered with BetStop, we must not open an account for you, accept bets from you or send you marketing, and we must close or suspend any existing account you hold with us.

You choose your exclusion period when you register with BetStop. Registering, and changing or ending a BetStop registration, are handled by BetStop, not by us. BetStop is free and confidential and is available at betstop.gov.au or by calling 1800 238 786. If you want a single exclusion that applies across the whole industry, BetStop is the appropriate tool. You can use BetStop in addition to operator-level self-exclusion with upc0z.

Governing laws

Self-exclusion and the National Self-exclusion Register are governed by:

Interactive Gambling Act 2001 (Cth) — Part 7B (National Self-exclusion Register), inserted by the Interactive Gambling Amendment (National Self-exclusion Register) Act 2019 (Cth)
Interactive Gambling (National Self-exclusion Register) Register Rules 2022, administered by the Australian Communications and Media Authority (ACMA)
National Self-exclusion Register (Cost Recovery Levy) Act 2019 (Cth)
National Consumer Protection Framework (NCPF) — measure 10

Worried about how you gamble? Ring the independent National Gambling Helpline on 1800 858 858 whenever you need to. There is no charge, and the conversation is kept private. Our registered office is 101 Sheridan Street, CAIRNS QLD 4870.