Responsible Gambling
Responsible Gambling Policy
1. Our Commitment
upc0z, operated by the Operator, is committed to promoting responsible gambling and to giving our customers practical tools to stay in control of how much time and money they devote to gambling.
upc0z is committed to minimising gambling harm and supports customers to wager within their means. This policy describes the harm-minimisation tools available, the indicators of gambling harm and problem gambling, and the support services available to customers, their families and friends.
Wagering services are restricted to verified account holders aged 18 or older.
For the majority of people, gambling is simply a form of entertainment and never becomes a concern. For a smaller number, however, gambling can develop into a problem.
Gambling always carries the risk of losing the money that is staked. By opening a betting account and placing bets, customers recognise and accept that this risk exists.
Responsible gambling means only wagering money you are genuinely able to lose. It also means not devoting an excessive amount of time to gambling, particularly where doing so causes you distress or starts to interfere with family, work or other important parts of your life.
2. Support Services
If you or someone you know needs help with gambling, free and confidential support is available. You can call 1800 858 858 at any time, or visit gamblinghelponline.org.au.
Where a customer asks us for information or help concerning a gambling problem, we will direct them to this Responsible Gambling Policy and to the gambling support services listed above. Where a customer asks about self-exclusion, we will direct them to this Policy or to the relevant responsible gambling tools that we make available.
3. Minors and Age Verification
People under the age of 18 are not permitted to open a betting account or to place a bet with us. Our systems include a control designed to stop minors from registering an account, and each customer's date of birth is verified as part of the account-opening process.
If you are concerned that a young person may be at risk, additional youth-focused support is available on 1800 262 376.
4. No Credit Betting
We do not extend credit, advance funds or lend money to customers for the purpose of gambling. You can only bet using funds that you have already deposited into your account.
5. Encouraging Control and Account History
We encourage all customers to avoid prolonged or intensive gambling sessions of the kind that can develop into problem gambling. You can review your full transaction history at any time through the account section of our platforms, or you can contact us and ask us to provide it to you.
6. Pre-Commitment (Deposit Limits)
Customers may choose to set a pre-commitment limit, which caps the total amount that can be deposited into a betting account over a defined period. Deposit limits can be set and managed in the responsible gambling section of your account. See the Deposit limits page for full details.
Customers are prompted at least annually to review their deposit limit setting.
A request to set a pre-commitment limit only takes effect once the customer has completed the relevant form and received our confirmation that the limit is now active. If a customer cancels their request before it becomes effective, no limit applies.
Once a pre-commitment limit is in place, the customer must not open or operate any other betting account with us, or take any other step intended to get around the limit.
A customer may reduce their pre-commitment limit at any time, and a reduction takes effect immediately. A request to increase a pre-commitment limit will only take effect after 7 days, giving the customer time to reconsider. If, within that period, the customer does not tell us that they no longer wish to proceed, the limit will be increased as requested once the delay has elapsed.
7. Self-Exclusion
We offer customers the ability to self-exclude from betting with us.
Operator-level self-exclusion is activated from inside the account under 'Account features'. The customer chooses a period from 3 days, 7 days, 1 month, 3 months, 6 months, 1 year or 5 years. The self-exclusion is effective immediately once selected and confirmed. No email or paper form is required. For full details, see the Self-exclusion page.
A request to close an account is not, by itself, a request for self-exclusion. To self-exclude, the customer must complete the in-account self-exclusion process in full.
While a self-exclusion is in force, the customer must not open or operate any other betting account with us, or take any other step intended to get around the self-exclusion.
When a temporary self-exclusion expires, the customer is no longer excluded and may resume betting with us. A customer who wishes to extend a temporary self-exclusion, or to move to a permanent self-exclusion, must submit a fresh request.
Any self-exclusion, deposit limit, account closure or other responsible gambling feature applies only to this platform and brand, and applies separately to the Betting and Showdown products. If a customer wants to self-exclude from another bookmaker, they must arrange that directly with that operator, or use BetStop (see below).
8. Account Closure
You can close your account at any time through the responsible gambling section of your account.
An account closure request made in any other one-to-one interaction — such as live chat, email or telephone — must be a clear, unconditional and unambiguous request to close the account. Any conditional, vague or ambiguous statement will not be treated as a closure request. For example, "Please close my account" is a clear request, whereas "if you don't give me a bonus bet, close my account" is conditional and is not a closure request. Your account remains open until we confirm that we have received and actioned your closure request.
9. Barring Orders (South Australia)
Barring orders are available to South Australian residents only. If you are a South Australian resident and wish to have a barring order put in place, please contact us and clearly and expressly request a South Australian barring order. This requires a form to be completed and submitted to the relevant South Australian authority, which decides whether a barring order is made.
10. BetStop — The National Self-Exclusion Register
BetStop is Australia's national self-exclusion register. It is a free service for anyone who wishes to exclude themselves from all licensed Australian online wagering providers at once.
Information about BetStop, including how to register, is available at betstop.gov.au or by calling 1800 238 786.
11. Advertising and Inducements
We conduct our advertising and promotional activity responsibly and in line with the National Consumer Protection Framework and applicable advertising codes. We do not offer or promote any credit, voucher, reward or other inducement to open an account, to refer another person, or to gamble that is prohibited under those rules. We do not target minors or vulnerable people with our advertising.
12. Customer Interaction
We monitor for indicators that a customer may be experiencing gambling-related harm and may interact with customers where those indicators are present. Such an interaction may include providing information about this Policy, about the responsible gambling tools available, and about the support services listed here.
13. Staff Training
Our relevant staff receive training so they can recognise potential signs of gambling-related harm, respond appropriately to customers who raise concerns or seek help, and correctly apply this Policy and its associated tools, including deposit limits, self-exclusion, account closure and the handling of support enquiries. Training is refreshed periodically.
14. Indicators of Gambling Harm
Gambling harm can affect anyone. Common indicators that gambling may be becoming a problem include:
- Spending more money or time on gambling than you intended or can afford
- Chasing losses by betting more to try to win back money
- Borrowing money, selling possessions or going without essentials to gamble
- Feeling anxious, guilty, irritable or depressed about gambling
- Lying to family, friends or yourself about how much you gamble
- Neglecting work, study, family or social responsibilities
- Gambling to escape stress, boredom or low mood
15. Indicators of Problem Gambling
Problem gambling is gambling that causes harm to the person, their family or the community. Signs that gambling has become a serious problem include an inability to stop or cut back despite wanting to, gambling with money needed for bills or living costs, relationship breakdowns linked to gambling, and continuing to gamble even when it is no longer enjoyable. If you recognise these signs in yourself or someone else, the support services listed below can help.
16. Self-Assessment Tool
You can carry out a short self-check at any time. Ask yourself the following questions, answering yes or no:
- 1. Do you bet more than you can comfortably afford to lose?
- 2. Have you tried to win back money you have lost (chasing losses)?
- 3. Have you borrowed money or sold anything to fund gambling?
- 4. Has anyone close to you expressed concern about your gambling?
- 5. Do you feel guilty, anxious or low about the way you gamble?
- 6. Has gambling caused you to miss work, study or family commitments?
If you answered yes to one or more of these questions, your gambling may be causing you harm. We encourage you to use the tools in this Policy, such as deposit limits, reality checks and self-exclusion, and to contact one of the support services listed below.
17. Reality Checks and Time-Out Features
You can set a reality check that displays an on-screen reminder at intervals you choose, showing how long you have been logged in and your net position for the session, so you can decide whether to continue or stop.
You can also take a short time-out, which temporarily suspends your ability to place bets for a period you select, without closing your account. These features are available in the responsible gambling section of your account.
18. Loss and Spend Limits
In addition to deposit limits, you can set loss and spend limits that cap the net amount you can lose, or the total amount you can stake, over a defined period. Decreases to these limits take effect immediately. Increases are subject to a 7-day cool-off period before they apply.
19. Activity Statements
Each account holder receives an activity statement summarising deposits, wagers, wins, losses and net position. The first statement is issued 14 days after account opening; subsequent statements are issued monthly while the account remains active. All statements are available for download from inside the account at any time.
20. State and Territory Support Services
Free and confidential help is available in every state and territory.
- NSW — GambleAware NSW. gambleaware.nsw.gov.au
- VIC — Gambler's Help. gamblershelp.com.au
- QLD — Gambling Help Queensland. 1800 858 858
- SA — Gambling Help SA. gamblinghelpsa.org.au
- WA — Gambling Help WA. gamblinghelponline.org.au
- TAS — Gamblers Help Tasmania. gamblinghelptas.org.au
- ACT — Gambling Support Service ACT
- NT — Amity Community Services (NT)
Nationally, Gambling Help Online is available 24/7 on 1800 858 858. BetStop, the national self-exclusion register, is available at betstop.gov.au.
21. Family and Friends Support
Gambling harm affects families and friends as well as the person gambling. If someone close to you is experiencing gambling harm, you can seek support and advice in your own right. The state, territory and national services listed above provide free and confidential help to families and friends, including counselling, financial guidance and information about how to support a loved one.
22. Multicultural and Aboriginal and Torres Strait Islander Services
Culturally appropriate support is available. Gambling Help Online offers assistance in multiple languages and can arrange interpreters through the Translating and Interpreting Service (TIS National). Dedicated support for Aboriginal and Torres Strait Islander people is available through Gambling Help Online and through local Aboriginal community-controlled health services.
23. Financial Counselling
Free, independent and confidential financial counselling is available through the National Debt Helpline on 1800 007 007. Financial counsellors can help with budgeting, dealing with debt, and negotiating with creditors where gambling has caused financial hardship.
24. Annual Deposit Limit Review
Customers are prompted at least annually to review their deposit limit setting.
25. Staff Training (Responsible Service of Wagering)
In addition to the training described above, relevant staff complete Responsible Service of Wagering training so they can recognise indicators of gambling harm, conduct appropriate customer interactions, and correctly apply the harm-minimisation tools described in this Policy. Training is refreshed periodically.
26. Governing Laws
This Policy is provided having regard to the laws and frameworks that apply to licensed online wagering in New South Wales, including the Interactive Gambling Act 2001 (Cth), the BetStop Act 2019, the National Consumer Protection Framework (NCPF), and Responsible Service of Wagering training requirements.
27. Complaints
Complaints under this Responsible Gambling Policy can be made to us using the contact details on the Contact Us page of our platforms, or by emailing our support email (see Contact Us). We will aim to respond within 14 days wherever possible. If a customer is not satisfied with our response, they may escalate the complaint to Liquor & Gaming NSW. For more information on how to raise a concern, see the Complaints page.
*Chances are you're about to lose. For free and confidential support, call 1800 858 858 or visit gamblinghelponline.org.au.*