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Account closure

This page explains how to close your upc0z account, what happens to any remaining balance, and how account closure differs from taking a break or self-excluding. upc0z is licensed by Liquor & Gaming NSW (licence 4597/2024/WB).

How to close your account

You can close your account in two ways:

  • Request closure through your account settings.
  • Contact our support team at support@upc0z.com (or through our Contact Us page) and ask us to close the account.

We may ask you to confirm your identity before processing a closure request, to make sure the request is genuine and to protect your account.

What happens to a remaining balance

If you have a balance when you close your account, it must be withdrawn to a verified payment method before closure is completed. This is subject to identity verification (KYC). If your account is not yet verified, or the payment method is not verified, we will ask you to complete verification so we can return your funds.

Withdrawals on closure follow the same rules as ordinary withdrawals, including being paid back to a verified payment method you used to deposit. See the Payments and Withdrawals pages for detail.

Closing vs. self-exclusion

These are two different tools, and it is worth choosing the one that fits your situation:

  • Account closure ends your relationship with upc0z. It is a general way to stop using the service. A closed account can usually be re-opened later subject to checks, so closure on its own is not a gambling-harm safeguard.
  • Self-exclusion is a firm consumer-protection measure. It blocks wagering for a chosen term (from 7 days up to 5 years) or permanently, applies immediately once confirmed, cannot be cancelled or shortened, and does not re-open automatically when a temporary term ends. If your aim is to control gambling harm, self-exclusion (not closure) is the right tool. See the Self-exclusion page.

If you are closing your account because of concerns about your gambling, please consider self-exclusion or BetStop (the National Self-Exclusion Register at betstop.gov.au) instead of, or in addition to, closure. A BetStop registration applies to all of our wagering services, including both Betting and Showdown: while you are registered, we must close or suspend your Betting and Showdown accounts, refuse bets, refuse to open new accounts for you and stop all marketing to you.

Dormant and inactive accounts

If you do not log in or transact for an extended period, your account may be treated as dormant or inactive. Where an account becomes inactive, we take reasonable steps to contact you using the details on file and to return any remaining balance to a verified payment method.

If we are unable to return the funds, and the account remains inactive, the balance may ultimately be dealt with as unclaimed money under NSW unclaimed money legislation. In that case the funds may be remitted to the relevant NSW authority in accordance with that legislation, and you may be able to reclaim them directly from that authority afterwards. We will always attempt to pay out your balance to you first.

Re-opening a closed account

A closed account can generally be re-opened by contacting support at support@upc0z.com, subject to identity re-verification and our standard checks. Re-opening is not available where the closure is tied to a self-exclusion that is still in force, or a permanent self-exclusion. When a temporary self-exclusion term ends, your account stays locked until you actively request reactivation in writing by emailing support@upc0z.com; we check BetStop and confirm your identity details before reactivating, as described on the Self-exclusion page. We cannot re-open any account while you are registered with BetStop.

If you need help with closing or re-opening your account, contact our customer support team at support@upc0z.com or through our Contact Us page. Our registered office is 101 Sheridan Street, CAIRNS QLD 4870.

If gambling has started to hurt you or the people close to you, call the National Gambling Helpline (Gambling Help Online) on 1800 858 858. Someone answers at any hour, the call is free and private, and the service has no connection to us, so it cannot handle questions about your account.

See also: Self-exclusion, Withdrawals, Payments.