Deposit limits

Manage your deposit limit in your account. Limits apply over a rolling 24 hours, 7 days or 30 days. Decreases apply immediately; increases and removal take effect automatically after a 7-day cool-off, and can be cancelled before then.

About Deposit Limits

A deposit limit is a harm-minimisation tool that caps the total amount upc0z will allow you to deposit into your account over a rolling period. Setting a deposit limit is one of the most effective ways to stay in control of your spending. This page explains how deposit limits work, how to change them, and how they fit alongside our other responsible gambling tools.

What Counts as a Deposit

A "deposit" is any transfer of funds into your wagering account, regardless of the payment method or channel used. Deposits are counted across all channels and all payment methods — for example card, bank transfer, PayID or any other accepted method — and are aggregated against a single limit for your account. Winnings returned to your balance and refunds are not treated as deposits.

When the Limit Is Reached

Each time you make a deposit, we add up the deposits you have already made in the rolling window (see below) and check that this total plus the new deposit does not exceed your limit. If it would, the deposit is blocked. You can continue to wager using funds already in your account, and you will be able to deposit again once enough of your earlier deposits have fallen outside the rolling window to leave room under your limit.

Rolling Period

You can set a deposit limit on a Daily, Weekly or Monthly basis. Each period is a rolling window counted back from the moment of each deposit:

Daily — deposits made in the last 24 hours
Weekly — deposits made in the last 7 days
Monthly — deposits made in the last 30 days

There is no reset at the end of a calendar day, week or month. The window moves with time, so a deposit stops counting towards your limit only once it is older than 24 hours, 7 days or 30 days respectively.

Default, Minimum and Maximum Limits

You must set a deposit limit before you can make your first deposit. Your first limit applies immediately once you save it. The minimum and maximum amounts you can set, and the increments available, are shown in the responsible gambling section of your account at the time you set the limit.

Notifications

As your deposits within the rolling window approach the limit you have set, you will receive a notification so you are aware of how much of your limit remains before further deposits are blocked.

Changing Your Limit — Cool-Off Mechanics

Decreases take effect immediately. Increases — and removal of a deposit limit — are scheduled and take effect automatically after a 7-day cool-off period. No re-confirmation is required: once the cool-off has elapsed, the new limit applies automatically. Until then, your existing limit continues to apply.

Removing a deposit limit altogether is treated in exactly the same way as an increase: it is subject to the same 7-day cool-off period before the change applies.

You can cancel a pending increase (or removal) at any time before it takes effect by setting your limit again at or below its current level. That change applies immediately and replaces the pending increase.

Audit Trail of Limit Changes

Every change you make to your deposit limit — including the date, the previous amount, the new amount, and when the change took effect — is recorded in a history that is available from inside your account, so you have a complete audit trail of your limit settings over time.

Relationship with Activity Statements

Your deposits are also summarised in your activity statements, which set out deposits, wagers, wins, losses and net position. Reviewing your activity statements alongside your deposit limit helps you judge whether your current limit remains appropriate.

Relationship with BetStop

A deposit limit is an operator-level tool that applies only to your upc0z account. It is separate from BetStop, the national self-exclusion register, which excludes you from all licensed Australian online and phone wagering services, including all of our products (Betting and Showdown). If you want to stop wagering across all operators rather than simply cap your deposits with us, BetStop is available at betstop.gov.au.

Annual Prompt

Customers are prompted at least every 12 months to review their deposit limit setting.

Escalation to Self-Exclusion

If a deposit limit is not enough to keep your gambling under control, you can escalate to self-exclusion, which suspends your ability to wager with us for a period you choose, from 7 days to 5 years, or permanently. For details, see the Self-exclusion page.

Governing Law

Deposit limits are provided having regard to the law applying to licensed online wagering in New South Wales, including the Betting and Racing Act 1998 (NSW), section 33JB.