Contact Us

Our support team is here to help with your account, deposits, withdrawals and responsible gambling tools.

UPCOZ Pty Ltd
101 Sheridan Street
Cairns QLD 4870
Australia

• Customer support: support@upc0z.com
• Complaints: complaints@upc0z.com
• Responsible gambling support: responsiblegambling@upc0z.com
• Privacy requests (Privacy Officer): support@upc0z.com — subject “Privacy request”. See our Privacy Policy for how to request access to or correction of your personal information, or make a privacy complaint.

If your enquiry relates to account access, deposits, withdrawals, betting activity or responsible gambling tools, please contact us using the relevant email address above.

Hours of operation

Replies are issued during Australian business hours (Monday to Friday, 9:00 am to 5:00 pm Australian Eastern Time — AEST, or AEDT during daylight saving in New South Wales), excluding New South Wales public holidays.

If you need help with gambling harm right now, ring Gambling Help Online (the National Gambling Helpline) on 1800 858 858, day or night. The line is free and private. It is run independently of UPCOZ Pty Ltd, so its counsellors cannot see or change your account. For account matters, use the contact details above.

To make a complaint, see our Complaints process. The first step is to contact us directly using the details above.